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Get support for API Sign. Our team is here to help you succeed with contract automation.

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Support Categories

Choose the category that best describes your issue

Development
Technical

API integration, SDKs, technical documentation, and developer tools

  • API authentication issues
  • SDK integration help
  • Webhook configuration
  • Rate limiting questions
Billing
Business

Subscription management, invoicing, payments, and pricing questions

  • Invoice questions
  • Plan upgrades/downgrades
  • Payment issues
  • Usage-based billing
General
Support

Product features, account management, and general platform questions

  • Feature requests
  • Account setup
  • Platform limitations
  • Best practices

Response Times

Expected response times by priority level

General inquiries
24-48 hours

Standard support for general questions and guidance

Technical issues
4-12 hours

Priority support for development and integration issues

Billing concerns
2-8 hours

Fast response for billing and account-related issues

Critical issues
1-4 hours

Urgent support for service outages and critical bugs

Need Immediate Help?

Browse DocumentationAPI ReferenceQuick Start Guide

For urgent issues affecting production systems, please mark your ticket as high priority.